Legal terms and privacy

 Ole Food Market legal information

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Privacy Policy

Welcome to the Internet site www.olefoodmarket.com (hereinafter, the "Website"), belonging to INMACULADA SÁNCHEZ CANO. (hereinafter, “Ole Food Market”), holder of CIF No. 48679787B, and domicile at C / Montevideo, 7 Benidorm (Alicante), C.P. 03502 (hereinafter, the "Address").

Ole Food Market is aware of the relevance and importance of the protection of privacy in the processing of personal data. For this reason, from Ole Food Market we have configured a series of measures and organizational policies to ensure that said treatment complies with the minimum standards of security, transparency with the interested party and confidentiality that we consider necessary to provide an effective service to our clients.

For these purposes, it is declared that this Privacy Policy is applicable to any personal data collected through this Website. If at any time, given the nature of the service provided through this Website, Ole Food Market must carry out a data processing whose characteristics differ from those presented here, you will be informed in a timely manner prior to the collection of your personal data.

These privacy conditions will not apply to the information that you may provide on another site operated by us, by one of our partners or by one of our subsidiaries, nor to the information that you may send us through other forums. , offline or via email. These privacy conditions will not apply to those services provided by third parties whose access can be made through links provided on this Website. At no time will Ole Food Market be responsible for the data processing carried out by these third parties nor do we have control over the organizational and security procedures applied in their treatment.

At all times, any data collection or processing carried out by Ole Food Market through this Website complies with the stipulations contained in EU Regulation 2016/679 of the European Parliament and of the Council, of April 27, regarding the protection of individuals with regard to the processing of personal data and the free circulation of these data and specifically, with its article 13, complying with the principles of legality, loyalty and transparency, through this Privacy Policy.

Who is responsible for your data?

  • Headline: INMACULADA SÁNCHEZ CANO (hereinafter, “Ole Food Market”)
  • CIF / NIF: 48679787B
  • Registered office: C / Montevideo, 7 Benidorm (Alicante), C.P. 03502 (hereinafter, the "Address")

Data Protection Officer (hereinafter, "DPO"):

For what purpose and for how long will we process your personal data?

Ole Food Market will process user data manually and / or automatically for the following purposes:

  • Manage your registration as a user on the Website owned by Ole Food Market. However, in any case the user must verify and validate their registration on the Website by entering their username and password through consent.
  • Manage the contracting of products and / or services that you carry out through the Website, as well as the corresponding billing and delivery.
  • Carry out anonymous statistical reports regarding access habits and the activity carried out by users on the Website.
  • Prepare a commercial profile of the user and carry out commercial actions adjusted to it, using their data derived from the management of the products acquired (browsing data, access habits, traffic), unless otherwise indicated or the user opposes or revokes Your consent.
  • Comply with the legally established obligations, as well as verify compliance with contractual obligations, including fraud prevention.

How long do we keep your data?

Ole Food Market will keep the personal data of users only for the time necessary to carry out the purposes for which they were collected, as long as it does not revoke the consents granted. Subsequently, if necessary, it will keep the information blocked for the legally established deadlines.

What security measures do we implement to take care of your data?

Ole Food Market, to protect the different types of data reflected in this privacy policy, will carry out the necessary technical security measures to prevent their loss, manipulation, dissemination or alteration. In any case, these measures may consist, among others:

  • Encryption of communications between the user's device and Ole Food Market servers
  • Encryption of information on Ole Food Market's own servers
  • Other measures that prevent access to user data by third parties

In those cases in which Ole Food Market has service providers for the maintenance of the Website that are outside the European Union, these international transfers have been regularized in accordance with Ole Food Market's commitment to the protection, integrity and security of the personal data of the clients.

What is the legitimacy for the processing of your data?

The legitimacy for the processing of user data by Ole Food Market to carry out the registration and registration of the user on the Website is found in the consent of the interested party, requested for the specific case.

For its part, the management of the contracting of products or services through the Website, payment, billing and corresponding shipments, is legitimized by the execution of the contract itself.

The processing of data in order to send electronic newsletters with offers, promotions and news related to our Website, commercial and / or promotional information, the preparation of anonymous statistical reports regarding access habits and the activity carried out by users on the web and the elaboration of commercial profiles using data derived from the management of the products and services contracted with Ole Food Market, are based on the legitimate interest of Ole Food Market to carry out said treatments in accordance with current regulations.

The consents obtained for the aforementioned purposes are independent so the user may revoke one or more of them without affecting the others.

Likewise, user information may be used to comply with the different legal obligations of Ole Food Market.

What rights does the interested party have?

You can send us a letter to Ole Food Market, C / Montevideo, 7 Benidorm (Alicante), C.P. 03502 (hereinafter, the "Address"). At any time and free of charge, the following rights:

  • Revoke the consents granted.
  • Obtain confirmation about whether Ole Food Market is treating personal data that concerns you or not.
  • Access your personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Obtain from Ole Food Market the limitation of data processing when any of the conditions provided in the data protection regulations are met.
  • In certain circumstances and for reasons related to their particular situation to the processing of their data, the interested parties may oppose the processing of their data. Ole Food Market will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
  • Obtain human intervention, to express their point of view and to challenge the automated or adopted decisions by Ole Food Market, where appropriate.
  • Request the portability of your data.
  • Claim before the Spanish Data Protection Agency (www.agpd.es) when the interested party considers that Ole Food Market has violated the rights that are recognized by the applicable data protection regulations. Notwithstanding this, the interested party may contact the Ole Food Market Data Protection Officer.

To which recipients will your data be communicated?

  • The State Security Forces and Bodies by virtue of the provisions of the Law.
  • Banking entities and holders of payment gateways.
  • Advertising or marketing agencies.
  • Social media.
  • Shoppers (processing of data such as the delivery address only during the purchase process).

Cookies policy

How Ole Food Market uses cookies

A cookie is a small piece of text that the websites you visit send to the browser and that allows the website to remember information about your visit, such as your preferred language and other options, which can facilitate your next visit and make the site more useful to you. Cookies play a very important role, since without them the use of the Web would be a much more frustrating experience.

Next, we list the types of "cookies" that are used in Ole Food Market as well as additional information to help your understanding:

  • Analytics: We use analytical cookies (Google Analytics) to have information on user visits, the most viewed content, etc. This allows us to improve user navigation.
  • Technical and Functional: Technical and Functional: We use some cookies that are essential for the operation of the website. For example, cookies allow us to remember the language that we must show you or others to remember your session and not have to constantly ask you for your access credentials. We also use third-party content (Google Maps) that may use its own cookies for proper operation.
  • Social: We have integrated buttons on the website (Facebook, Twitter and Google+) that allow users to share content on social networks. These buttons usually use cookies that are specific to each social network.

By using this website, you consent and agree that we host these cookies on your computer or device for the purposes stated here.

You can restrict, block or delete cookies from Ole Food Market or any other web page, using your browser. In each browser the configuration is different, however we indicate the following direct links with information in this regard:

General conditions of the website

  1. Introduction

These general conditions (hereinafter the "General conditions") regulate access and use of the platform https://olefoodmarket.com (hereinafter, the "Website"), which it makes available to you.

By accessing and browsing the Website or, where appropriate, by accepting these General Conditions, you (hereinafter, the "Client") confirms that you have read and agree to them and, consequently, initiate a legal relationship with Ole Food Market in accordance with their content.

The registration on the Website and the use of the services implies that your data as a Client will become part of the Ole Food Market files, and will be treated in accordance with the provisions of the Privacy Policy, which the Client expressly declares to know and accept.

The General Conditions that appear at all times on this website will be those in force at the corresponding time. Ole Food Market, with the limitations established in the applicable legislation, reserves the right to unilaterally vary, at any time and without prior notice, the form and conditions of subscription and contracting of the Ole Food Market service / s in the Website, as well as these General Conditions. Clients will always have these General Conditions in a visible place, freely accessible for any queries they want to make. Clients undertake to read these General Conditions carefully each time they access the Website. In any case, the acceptance of the General Conditions will be a prior and indispensable step to the contracting of any service offered by Ole Food Market through the Website.

Access to the Website is free, except for the cost of connection through the telecommunications network provided by the provider contracted by the Client.

In the event of breach by the Client of any of the obligations established in these General Conditions, Ole Food Market reserves the right to prohibit or deny said Client access to any of the Services offered through the Website without prejudice of other actions that may correspond to Ole Food Market.

  1. Object

The Website is a platform in which, on demand, Clients are provided with the selection of food, beverage and derivative products (hereinafter, "Products") offered by certain stores and supermarkets for subsequent purchase and delivery to the address determined by the Customer. Said Service is provided by individuals employed by Ole Food Market.

Ole Food Market is a different and independent person from the Supermarkets, with which it does not have any shareholding, association, representation or similar relationship. Therefore, the Supermarkets have no responsibility in relation to the provision of the Services by Ole Food Market.

To access the platform, the Client must register. All Client will access and use the Website in accordance with these General Conditions, the law, ethics, good faith and / or good customs, refraining from performing any kind of act that involves any kind of damage to the Website itself, to Ole Food Market, and / or to the rest of Clients and / or to any third party.

  1. Obligations of the Client

The Client undertakes to comply with these General Conditions, as well as to comply with the special warnings or instructions contained in the Website. To this end, you will refrain from using the Website in any way that may prevent, damage or impair the normal functioning of the Website, the goods or rights of Ole Food Market, its suppliers, the rest of the Clients or, in general, of any third party.

Specifically, and without implying any restriction on the obligation assumed by the Client in general in accordance with the previous section, the Client undertakes to use the Website:

  • Not to introduce, store or disseminate on or from the Website, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, pornographic, apology for terrorism, incites violence to discrimination based on race, sex , ideology, religion or that in any way violates the form, public order, fundamental rights, public freedoms, honor, privacy or the image of third parties and in general the current regulations.
  • Not to introduce, store or disseminate through the Website any computer program, data, virus, code, or any other electronic or physical instrument or device that is likely to cause damage to the Website, in any of the services, or in any of the equipment, systems or networks of Ole Food Market, of any Client, of Ole Food Market's suppliers or in general of any third party, capable of causing any type of alteration or preventing their normal operation.
  • Not to carry out spamming, advertising, promotional or commercial exploitation activities of the Website. In such a way that the contents and in particular the information obtained through the Website will not be used to send advertising, send messages for direct sales purposes or for any other commercial purpose, or to collect or store personal data.
  • Not to destroy, alter, render useless or damage the data, information, programs or electronic documents of Ole Food Market, which are displayed or included on the Website.
  • Not to introduce, store or disseminate through the Website any content that infringes the rules of intellectual and industrial property or the rights of third parties, nor in general any content that does not hold, in accordance with the law, the right to make it available to third parties.

  1. Industrial and Intellectual Property

Ole Food Market owns the domain name https://olefoodmarket.com

All exploitation rights are reserved.

This Website is protected by the legislation on intellectual and industrial property.

The name "OLE FOOD MARKET" as well as its graphic representation included in the Website https://olefoodmarket.com/ are a registered trademark of Ole Food Market. Similarly, the industrial and intellectual property rights derived from the design, structure and distribution of the Website, including the texts and content, buttons, photographic images, source code, are owned by Ole Food Market. The rest of the registered trademarks that designate the Products available through the Website and the Supermarkets where they can be purchased are not the property of Ole Food Market and belong to their respective owners.

Reverse engineering acts are prohibited, as well as the use, exploitation, copying, reproduction, elimination, injury, alteration and / or modification of the intangible assets of which Ole Food Market is the owner, as well as the registration and / or application of registration, either partial or total, temporary or definitive, of the same and / or of any other similar present and / or future without the express and written authorization of Ole Food Market and / or the corresponding owner, without at any time being understood that there is any kind of license or authorization whatever its nature, total and / or partial, to any third party and / or client by Ole Food Market and / or the corresponding holder.

Ole Food Market reserves the right to unilaterally redesign and vary, at any time and without prior notice, the presentation and configuration of the Website.

The Client will refrain, in any case, from deleting, altering, evading or manipulating any protection device or security systems that may be installed on the Website.

  1. Introduction and use of links

The link, hypertext, banners, buttons, directories and any other search tool, understood as the technology that connects two websites or two web pages, may be used by both Clients to establish a connection between their website and the Website, as well as by Ole Food Market to make available to Clients access to websites other than Ole Food Market. However, such links must be subject to the terms set forth below.

Those Clients who wish to establish a link between their website and the Website must comply with the following obligations:

  • The link will only allow access to the Website, not allowing the link to final pages or the "frame". Such access will not allow the reproduction of the Website in any way.
  • No “frame” or “border environment” will be created on the Website.
  • No false, inaccurate or incorrect statements or indications will be made on the Website.
  • It will not be declared or implied that Ole Food Market has supervised or assumed in any way the content or services offered or advertised on the website where the link is established.
  • The website where the link is established will not contain any brand, commercial name, establishment label, denomination, logo, slogan or other distinctive signs belonging to Ole Food Market and / or third parties, without their authorization.
  • The website where the link is established will not contain information or content that is illegal, contrary to morality and generally accepted good customs and public order, or contrary to any third party rights.

To establish a link on a website other than this Website, the prior written authorization of Ole Food Market will be required.

The installation of third-party links by Ole Food Market has the sole purpose of facilitating Clients access to available information offered by third parties and does not imply that Ole Food Market promotes, endorses, guarantees or recommends such sites. The links included in the Ole Food Market website are only offered as informative references, without any type of assessment of the content, ownership, services or products offered from them.

Clients must exercise extreme caution in the evaluation and use of said links, leaving Ole Food Market exempt from all responsibility in relation to the information, data, files, products, services and any kind of material on the pages that are accessed. through these.

  1. Disclaimer

Ole Food Market is not responsible for any damage and / or loss and / or benefits not obtained by the Client, the Supermarkets or any third party that is harmed as a result of the opinions, statements, data and / or content that, in where appropriate, may be issued directly or indirectly by the Clients themselves and / or third parties for any reason, and at any time and form on the Website.

Ole Food Market does not guarantee that the Website will work constantly, reliably and permanently, without delays or interruptions, for which Ole Food Market is not responsible for any damage and / or loss and / or benefits that the Client does not obtain, the Supermarkets or any other third party that is harmed as a result of them.

Ole Food Market is not responsible for any damage and / or loss and / or benefits not obtained by the Client, the Supermarkets or any other third party that is harmed as a result of any circumstance of force majeure, fortuitous event, failure or error of the communication lines, or the faulty provision or failure of the Internet network.

Ole Food Market will not be responsible for any damage and / or harm caused to any Client, Supermarkets or third parties, nor for damages suffered by any Client or third party, caused directly or indirectly from the use and / or access and / or connection to the Website and / or pages linked to it, therefore not being responsible for any damage or harm caused to any Client, Supermarkets or third parties, nor for profits not obtained by any client or third party due to incorrect operation, defects, failures or damages caused, total and / or partial, to all hardware, software and / or computer programs, as well as the loss / alteration and / or damages, total and / or partial, on information contained in magnetic media, disks, tapes, diskettes and others, as well as by the introduction of computer viruses or unwanted variations or alterations on all information, documents, files, databases, hardware and / or software are.

Ole Food Market will not be liable for any damage and / or loss suffered by the Client that is not attributable solely, directly and exclusively to a malicious or negligent act and omission of Ole Food Market itself. Nor will it be liable when the Client and / or any third party or the persons for whom they must respond are guilty of such damages, for any damage and / or harm caused to third parties and / or for any lost profits or profits left from Obtain by the Client or third parties.

In the event that Ole Food Market had effective knowledge, by any means or form, either directly or indirectly, of the existence of content that could violate current legislation or these General Conditions and / or the corresponding Particular Conditions or the use For fraudulent, illicit and / or unauthorized purposes, Ole Food Market reserves the right to suspend by itself totally or partially the provision of services, without the need for prior authorization from the Client, by eliminating the infringing content or any other measure that it considers necessary to avoid the continuity in the commission of the offense or of the detected infraction.

Notwithstanding the foregoing, Ole Food Market reserves the right to inform the administrative or judicial authorities of those facts that could constitute an illegal activity, without the need to previously notify the Client.

In order to reduce the risk of virus introduction on the Website, it uses virus detection programs to control all the Content that is introduced on the Website. However, Ole Food Market does not guarantee the absence of viruses or other elements on the Website introduced by third parties outside of Ole Food Market that may cause alterations in the physical or logical systems of the Clients or in the electronic documents and stored files. in their systems. Consequently, Ole Food Market will in no way be responsible for any damages of any kind that may arise from the presence of viruses or other elements that may cause alterations in the physical or logical systems, electronic documents or files of the Users.

Ole Food Market adopts various protection measures to protect the Website, the data collected and the Contents against computer attacks by third parties. However, Ole Food Market does not guarantee that unauthorized third parties may have access to the type of use or navigation of the Website made by the Client or the conditions, characteristics and circumstances in which it is carried out. Consequently, the Ole Food Market will not be in any way responsible for any damages that may arise from such unauthorized access.

  1. Confidentiality

Ole Food Market and its staff and technical service will treat and keep confidential all Customer information to which they have access in the development of their work, they will not use it, nor will they disclose or allow it to be used by unauthorized third parties. The obligation of confidentiality of Ole Food Market personnel will continue after the end of their relationship with Ole Food Market.

  1. Partial nullity

The declaration of any of the clauses contained in these General Conditions as null, invalid or ineffective will not affect the validity or effectiveness of the remaining ones, which will continue to be binding between the parties. The waiver by either party to demand at any given time compliance with any one of the general conditions stipulated herein will not imply a general waiver of compliance with another condition or conditions, nor will it create an acquired right for the other party.

  1. Applicable Law and Jurisdiction

These General Conditions will be governed by the provisions of Spanish legislation.

In the event of any controversy regarding the conditions of use and access to this Website contained in this document of General Conditions of the Website, the parties submit, expressly renouncing any other jurisdiction that may correspond to them, unless by legal imperative it is determined to do so. contrary, to the Courts and Tribunals of the city of Valencia.

These General Conditions come into force as of January 4, 2017.

Immaculate Sánchez Cano
Montevideo Street 7
Benidorm (Alicante), 03502

info@olefoodmarket.com

General terms and conditions of contract

Ole Food Market through its website https://olefoodmarket.com (on the front, the "Website"), provides duly registered users (the "Customers") the selection of food, drink and derivative products (the "Products") offered by certain stores and supermarkets (hereinafter, the "Supermarkets"), for subsequent purchase and delivery at the address and time determined by the Client (the "Services"). Said Services are provided by individuals employed by Ole Food Market.

Ole Food Market is a different and independent person from the Supermarkets, with which it does not have any shareholding, association, representation or similar relationship. Therefore, the Supermarkets have no responsibility in relation to the provision of the Services by Ole Food Market.

The following general terms and conditions (hereinafter the "T&C") develop the particular conditions that regulate the relationship between Ole Food Market and the Client for the Client's use and access to the Platform and the contracting of the services offered therein.

  1. Introduction

Ole Food Market owned by Inmaculada Sánchez Cano, of Spanish nationality, with registered office at Ronda de Valencia 8, 6B, Madrid (Spain), and holder of NIF 48679787B. Ole Food Market is registered in the Madrid Mercantile Registry, Volume 33,249, Folio 167, Section 8, Page M-598380, 1st Inscription.

These T&C have been prepared in accordance with the provisions of Law 7/1998, of April 13, on General Contracting Conditions; Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and other complementary laws; Law 7/1996, of January 15, on the Regulation of Retail Trade; Law 34/2002, of July 11, on Information Society Services, as well as any other legal provisions that apply to the activities of Ole Food Market and the Platform.

By accessing the Clients to the Platform and, where appropriate, contracting the services provided by Ole Food Market, the Client accepts each and every one of these T&C, the Ole Food Market Privacy Policy, as well as the general terms and conditions of the website.

If you accept the T&C on behalf of your company or other entity, you represent and guarantee that (i) you have sufficient legal capacity to bind your company or said entity, (ii) you have read and understood these Conditions and, (iii) accept the same on behalf of the company it represents. If you do not have the necessary legal capacity to accept said relationship, you cannot continue with the contract.

  1. Access and use of the Platform

Access to the "Store" area is an exclusive service, intended only for those registered and active customers of Ole Food Market. By clicking on the "REGISTER" button that is displayed as part of the contracting process, the Client accepts the terms and conditions established in these Conditions.

A Client will be considered active once they have registered through the procedures established in the Platform and there is confirmation of the contractual link by sending the registration confirmation to the email address indicated during the Client registration process.

The Client acknowledges that they are over eighteen (18) years of age and accepts that access to and use of the Website and / or the contents included therein takes place freely and consciously, under their sole responsibility.

The access and contracting process, terms and conditions of the provision of services by Ole Food Market will be subject to what is established at all times on the Website.

Likewise, the Client, when contracting the provision of services by Ole Food Market, expressly undertakes to provide truthful and lawful information, assuming for these purposes all damages, of any kind, that the non-veracity or illegality of The data provided by you may directly and / or indirectly cause Ole Food Market and / or any third party, at any time, for any reason, by any means and / or form.

  1. Access keys

Ole Food Market will provide an identifier and an access code to the Client, of a personal and non-transferable nature, in order for the Client to use the services offered by Ole Food Market on the Website. The Client undertakes to preserve their confidentiality, not facilitating the use of their own username and password to third parties, and therefore assuming all kinds of consequences derived from the aforementioned breach of said obligation. The access code may be modified at the request of any of the parties. In the event that such modification takes place at the express request of Ole Food Market, the Client will be notified of the date of deactivation and replacement of the access code with a new one.

Ole Food Market is not responsible for any loss and loss or benefits not obtained caused to the Client and / or any third party, as a result of the loss or theft of the username and access code and / or as a result of its use by part from a third party.

  1. Service and price

4.1 Services and delivery of Products

The relationship between Ole Food Market and the Client is limited exclusively to the provision by Ole Food Market of the purchase and delivery service of the Products selected through the Platform by the Client.

In order to process an order, the Client accesses the Platform and selects the Products of interest from the different Supermarkets. Once the Products have been selected, the Client must proceed to log in with their username and password to process the order, for this they must indicate:

  • delivery address
  • payment details
  • and if applicable, note to the seller

The Client undertakes to enable the delivery of the order by providing a "delivery address" where the requested order can be delivered. In the event that the Client indicates a "delivery address" that is not correct, Ole Food Market will not have any responsibility for the delay or impossibility of delivery of the order requested by the Client, reserving the right to cancel the purchase made by instructions of the Client. own Client.

Ole Food Market provides the Services only in the areas delimited on the Website at all times, so the "delivery address" designated by the Customer must be within the limits of said areas.

4.2 Alcoholic beverages

Alcoholic beverages can only be purchased by individuals, including without limitation Clients who are of legal age (+18 years). By placing an order that includes alcoholic beverages, the Customer confirms that:

  • you are at least 18 years old
  • He has the identity document stating his age and that, if required, he will provide it to the seller in order to verify his age of majority at the time of receipt of the order.

4.3 Rates

The price paid by the Customer for the Products may be higher than the sale price in the Supermarkets. Likewise, shipping costs will be invoiced that will be indicated on the Website before confirming the order, and whose amount depends on the price and weight of the order.

In relation to the exchange of coupons or promotions made by Ole Food Market, the Client must follow the instructions given on the Platform for their exchange in each purchase, taking into account the terms and conditions indicated in the offer. In any case, Ole Food Market reserves the right to cancel any discount coupon applied to the Platform if it considers that it has been fraudulently used.

4.4 Payment method

The payment of the price of the selected Products may be made by credit card, other electronic payment methods equal or similar to PayPal and through other payment systems indicated at any time on the Platform. To proceed with the payment, the Client must follow the instructions that appear on the screen depending on the payment system chosen.

As an electronic payment system, Ole Food Market is attached to the Stripe and Braintree e-commerce payment gateways. All data provided for these purposes is encrypted under the SSL (Secure Socket Layers) protocol to guarantee maximum security.

The Client must notify Ole Food Market through the email address info@olefoodmarket.com, in the shortest time possible, of any undue or fraudulent charge that they have detected on their credit card or other payment methods, in order to that Ole Food Market can carry out the corresponding steps in order to process the Client's request.

  1. Food information

The Client can obtain more information about the food composition of the products through the chat available on the Website or through info@olefoodmarket.com.

Ole Food Market will respond to the Client's request as soon as possible. The information that will be provided is the same that the manufacturer of the Product provides to the general public. Ole Food Market is not responsible for verifying the veracity of the information provided by the manufacturer. Manufacturers can modify the composition of the Products, so it is important that the Customer always read the labels, warnings and instructions included in the product packaging before consuming it.

  1. Return of Products

In the event that the Client intends to return a Product as a result of its poor condition, the Client must inform Ole Food Market within a maximum period of 24 hours, through the email address info@olefoodmarket.com. Ole Food Market will contact the Customer in order to inform him of the deadlines determined by the Supermarket and how to proceed with the return of the defective Product.

  1. Withdrawal and cancellation of the order

The Client may cancel his order or modify it without penalty up to one hour after the order is confirmed, by sending an email to the Ole Food Market address info@olefoodmarket.com or through the chat available on the Website.

Ole Food Market, after notifying the Customer, reserves the right to unilaterally cancel an order if it considers that the appropriate conditions to do so are not met. In this case, Ole Food Market will notify the Client of the cancellation and will refund to the Client any amount received in relation to said canceled order, without accruing any compensation in favor of the Client.

  1. Disclaimer

Ole Food Market will not be liable for damages that may be generated to the Client, the Supermarkets or third parties that do not derive directly from the malicious or negligent act or omission of Ole Food Market.

Ole Food Market is not responsible for the availability of the Products in the Supermarkets, for the quality of the Products themselves or for variations in their prices. The prices of the Products will depend on the pricing policies developed by the Supermarkets. For this reason, the prices of the different Products shown in the service are merely indicative since it may be necessary to pay a higher price than indicated. In any case, in the event of a price variation of the Products indicated on the Platform and those offered by the Supermarkets in its facilities at the time Ole Food Market makes the purchase, Ole Food Market will proceed to inform the Client in the event of that there is a considerable price variation, in order to obtain your express agreement with the price variation. The Client will always be able to see on his smartphone ticket, which will be sent to the email address provided by the Client, the final breakdown with all the prices of the products. In addition, the Client will be able to see all the details of their order and the final price information in the "Order History" section of the Service.

  1. Applicable Law and Jurisdiction

These General Conditions will be governed by the provisions of Spanish legislation.

In the event of any dispute regarding the conditions of use and access to this Platform contained in this General Contract Conditions document, the parties submit, expressly waiving any other jurisdiction that may correspond to them, unless otherwise determined by legal imperative, to the Courts and Tribunals of the city of Valencia.

These General Conditions come into force as of January 4, 2017.

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